Scribe
Interactive Canvas that help Traffic Police Officers improve their communication with people that were involved in a car accident.
Date:
Oct 2023
Creation Place:
Umeå Institute of Design
Project Length:
10 weeks
Improving the most important skill of police officers: their communication.
Especially traffic accidents can be emotional for both people involved and police officers. Even though people are under extreme shock, the police officers have to figure out on the spot how the accident happened. They need to be empathetic and communicate under extreme conditions like snowstorms, bad sight and more soft barriers like language differences.
In close collaboration with the Swedish Traffic Police.
Meet my team member Nina.
"My favourite tool is my voice." - Johann, Police Officer
60 to 75 percent of the time police officers spend at an accident scene, they spend interviewing involved people. This number was obtained by interviewing a policewoman from Germany and tracking the time spent on trial missions in Umestan. To improve communication, police officers currently use sketches on paper to better describe the accident. However, spontaneous sketches are difficult to create without a given layout.
HMW help make interviewing a person involved in an accident easier for the officer conducting the interview?
Improve communication by visual support material.
The solution is a foldable communication device worn by the police officer. Once at the scene, it is attached to the uniform. Then it can be unfolded to ask some questions to the involved persons. After that, the product architecture changes and the product is put on the arm. In the following a conversation can be held between police officers and involved persons about the accident.
Closed Scribe on Police Officer
interface during interview
Scribe shown in note-taking and conversation-mode
Conversation with Police Officers about concept
